Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile USA • Mesquite, TX

3d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves developing product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates build skills in customer interaction, digital tool use, and service-plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a strong customer experience, customer relationships, and loyalty. Bilingual ability is preferred.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $18, with an additional $5 per hour in training pay. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.
• Bilingual ability.

Responsibilities

• Develop customer service and sales proficiency to provide personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training in retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to provide a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED