Mobile Associate - Retail Sales

T-Mobile•Hicksville, NY

21h

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create energy and excitement around its products and services. This is a learning role in which associates work with their team to build skills and proficiencies in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. Associates serve customers throughout their shopping journeys, explore individual needs, demonstrate technology, and recommend personalized device, service, accessory, and IoT solutions. They use digital tools to explain coverage and services, complete training on in-store experiences, systems, processes, and resources, and continue learning about wireless and technology innovations during their shifts. Associates partner with T-Mobile employees across business and customer service channels to resolve customer issues, identify and hand off small-business leads, support team initiatives, and contribute to an inclusive environment. The role requires at least 18 years of age and legal authorization to work in the United States. Travel is not required, and the position is not DOT-regulated or safety-sensitive. Hourly base pay is $21.50, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocacy and a desire to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Serve customers across online, Customer Care, and in-store shopping journeys, helping them pick up where they left off.
Explore customers’ individual needs and provide hands-on demonstrations of technology in store.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Handle service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.
Successfully complete new employee training.