Mobile Associate, Store-in-Store
About The Position
This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.
Requirements
- High School Diploma/GED
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Nice To Haves
- 30 days T-Mobile Mobile Associate experience
- 6 months of customer service and/or sales experience, Retail environment preferred.
Responsibilities
- Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
- Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
- Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
- Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
- Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
- Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
