Mobile Associate, Retail Sales

T-Mobile • Pharr, TX

6d

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand and create energy around its products and services. They build customer relationships, identify needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced, evolving retail environment. This is a learning role that prepares associates to advance to Mobile Expert. New associates must successfully complete new employee training, which includes on-the-job training during their first 90 days. Upon completion, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

The hourly base pay is $18.00, plus $5.00 per hour in training pay during the training period. The role requires no travel and is not DOT-regulated or safety-sensitive. T-Mobile provides eligible employees with a range of benefits, including health coverage, retirement and stock programs, paid time off, family support, education assistance, insurance options, and discounts.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred in the posting’s work-experience description.
• Passion for customer advocacy and connecting with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class customer experience and building loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology in-store.
• Recommend personalized device, service, accessory, and IoT solutions that meet customer needs.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools during customer interactions and onboarding to demonstrate coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED