Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Manassas, VA

1d

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the T-Mobile brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions and help customers use the T-Mobile app. Associates work to meet sales, customer-experience, and quality-of-sale targets while delivering service that supports customer satisfaction and loyalty.

Associates complete training on the in-store experience, products, processes, systems, and reference resources, and stay informed about personal results and current promotions. They collaborate with nearby T-Mobile store teams and leadership to support onboarding, device support, account setup, and account servicing. The position also includes store operations and opening and closing procedures, including securing kiosk assets and reporting lost keys or assets. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Customer-focused, friendly, and engaging approach, with the ability to build rapport and provide exceptional service.
• Ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Use digital self-service tools during customer interactions and onboarding, including helping customers understand and use the T-Mobile app.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continue learning and improving customer-service skills.
• Review personal results, current promotions, and Hub updates to remain prepared to serve customers.
• Partner with nearby store locations to support complete customer onboarding.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty with customers and provide exceptional service while balancing customer experience and performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
• Meet sales, customer-experience, and quality-of-sale performance targets.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the first 90 days.
• After training, eligibility for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED