Mobile Associate - Retail Sales

T-Mobile • Greenwood, IN

6d

About The Position

Mobile Associates are brand ambassadors who build energy for customers around T-Mobile products and services. They work in a fast-paced retail environment, create meaningful customer connections, and build relationships by identifying customer needs and educating, demonstrating, and recommending suitable T-Mobile solutions. This is a learning role in which associates develop their skills with the team in preparation for advancement to Mobile Expert.

The role focuses on serving and selling to customers while delivering an excellent experience and building loyalty. Associates help customers continue shopping journeys that began online, through Customer Care, or in-store; explore individual needs; demonstrate technology; and recommend personalized solutions, including accessories and IoT devices. They use digital tools in customer interactions and onboarding, and partner with T-Mobile colleagues across channels to identify and hand off small-business leads.

The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders, learn, and share ideas.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
• Help customers resume shopping journeys started online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
• Recommend personalized solutions, including accessories and IoT devices, to help customers stay connected.
• Address service and sales needs with composure, integrity, and compassion.
• Develop skill with and consistently use digital tools during customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
• Work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED