Mobile Associate, Store -in-Store - Retail Sales

T-Mobile•Rancho Cordova, CA

4d•Onsite

About The Position

T-Mobile is hiring a Mobile Associate to represent the company inside a warehouse or club kiosk. The role focuses on delivering engaging customer experiences in a high-traffic retail environment, educating customers about products and services, and recommending solutions that meet their needs. Associates use digital tools, build relationships, and help customers understand the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, systems, processes, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position offers an hourly base pay of $19.50, plus $5.00 per hour in training pay.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, leadership, customer satisfaction management, sales techniques, customer service, customer engagement, relationship building, customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service, building rapport, trust, and loyalty while matching the customer's pace.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Identify customer needs and use consultative selling and product knowledge to recommend solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Eligible for an annualized incentive target of $18,000 per year after training and promotion to Mobile Expert; actual incentives vary by performance and full-time status.