Mobile Associate - Retail Sales

T-Mobile•Meriden, CT

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand and create energy and excitement around its products and services. They serve customers in a fast-changing retail environment, build relationships, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role intended to prepare associates for advancement to Mobile Expert. New employees must successfully complete training; during the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $19.50, plus $5.00 per hour training pay. The position requires a high school diploma or GED and six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The role is not DOT-regulated or safety-sensitive. T-Mobile describes its Total Rewards package as including competitive compensation and benefits. Eligible employees may receive medical, dental, and vision insurance, a flexible spending account, 401(k), stock grants, an employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family-building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability coverage, voluntary insurance options, mobile service and home internet discounts, pet insurance, and commuter and transit programs. Full- and part-time employees have access to the same benefits when eligible. The company also promotes employee career growth and is an Equal Opportunity Employer.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocacy and an ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey from online, Customer Care, or in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Work alongside customers to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools consistently during customer interactions and onboarding to demonstrate coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer-service channels to jointly own the customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
Annualized incentive target of $18,000 after promotion to Mobile Expert, subject to performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.