Mobile Associate - Retail Sales

T-Mobile•Franklin, IN

About The Position

Mobile Associates are brand ambassadors who build customer engagement with T-Mobile products and services. They are passionate about technology and work in a fast-paced retail environment where customer needs, innovations, and the retail experience continue to evolve. Associates build relationships with customers, identify their needs, and educate, demonstrate, and recommend suitable T-Mobile solutions. This is a learning role in which associates work with their team to develop skills and proficiencies in preparation for promotion to Mobile Expert. The role focuses on delivering an excellent customer experience, building customer loyalty, and using digital tools in customer interactions and onboarding. Associates also collaborate with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.

Requirements

High school diploma or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and provide resolutions to issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail experience.

Responsibilities

Build proficiency in serving and selling to customers while delivering an elite customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Sell personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
Address service and sales needs with composure, integrity, and compassion.
Develop proficiency with and consistently use digital tools during customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across business and customer-service channels to identify and hand off small-business leads.
Learn and share ideas with peers and store leaders while serving customers and resolving issues.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.