Mobile Associate - Retail Sales

T-Mobile USA•Navarre, FL

About The Position

Mobile Associates are brand ambassadors who build customer interest in T-Mobile products and services. They are passionate about connectivity and work in a fast-paced retail environment where technology, customer needs, and the retail experience continue to evolve. Associates build relationships with customers, uncover their needs, and educate them through demonstrations and recommendations for appropriate T-Mobile solutions. This is a learning role in which associates work with their team to build skills and proficiency in preparation for promotion to Mobile Expert. The role focuses on delivering an exceptional customer experience and building loyalty. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs; demonstrate technology; and recommend personalized solutions, including accessories and IoT devices. They use digital tools in customer interactions and onboarding, and partner with T-Mobile employees across channels to identify and hand off small-business leads. The position requires a high school diploma or GED, at least six months of customer service and/or sales experience, and the ability to work effectively in a fast-paced sales environment. Retail experience is preferred. The hourly base pay is $18.00, with $5.00 per hour in training pay during on-the-job training within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs with performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Build proficiency in serving and selling to customers while delivering an elite customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Use side-by-side selling to recommend personalized solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Become skilled in and consistently use digital tools during customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
Work with peers and store leaders to learn, share ideas, serve customers, and resolve issues.