Mobile Associate - Retail Sales

T-Mobile•Locust, NC

7d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand, build excitement around its products and services, and help customers find solutions that fit their needs. The role is a learning position in which associates work with their team to develop the skills and proficiency needed to advance to Mobile Expert. New associates must successfully complete employee training. Once training is completed, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Associates deliver customer service and sales in a fast-paced retail environment, helping customers continue their shopping journey, exploring their needs, demonstrating technology, and recommending devices, services, and accessories. They use digital tools to explain coverage and service plans, learn about wireless innovations, collaborate with colleagues across channels, resolve customer issues, and identify small-business leads. Travel is not required. The role is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocate with a desire to connect authentically and enjoy helping customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Work alongside customers to recommend personalized device and service solutions, including accessories and IoT devices.
Approach service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.