Mobile Associate - Retail Sales

T-Mobile • Aventura, FL

11d

About The Position

Mobile Associates are brand ambassadors who create energy for T-Mobile products and services. They are passionate about connected technology and work in a fast-paced retail environment where technology, customer needs, and the retail experience continue to evolve. Associates build meaningful customer connections, develop relationships, learn to identify customer needs, and educate, demonstrate, and recommend appropriate T-Mobile solutions. This is a learning role in which new associates work with their team to build the skills and proficiencies needed to advance to Mobile Expert.

The role develops proficiency in customer service and sales while delivering an elite customer experience and building loyalty. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs and demonstrate technology; and provide personalized solutions that may include accessories and IoT devices. They approach service and sales needs with composure, integrity, and compassion, use digital tools during customer interactions and onboarding, and partner with employees across channels to identify and hand off small-business leads.

The hourly base pay is $18.00, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized solutions, including accessories and IoT devices, to keep customers connected to the people and lifestyle they value.
• Approach customer service and sales needs with composure, integrity, and compassion.
• Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
• Learn and consistently use digital tools in customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across business and customer service channels to identify and hand off small-business leads.
• Work with the team to build skills and proficiencies in preparation for advancement to Mobile Expert.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED