Mobile Associate - Retail Sales, Bilingual, Spanish

T-Mobile • Roselle, NJ

3d • Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services while creating meaningful customer connections. This is a learning role in which associates work with their team and build skills and proficiencies in preparation for promotion to Mobile Expert. New associates must successfully complete new employee training. The role requires bilingual Spanish ability as stated in the job title.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Bilingual Spanish, as indicated in the job title.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of current technology.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the initial training period, in addition to the stated hourly base pay.
• Upon promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED