Mobile Associate, Retail Sales

T-Mobile USA•Arnold, MO

3d•Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts, bringing the T-Mobile brand to life as ambassadors who build energy and excitement around products and services. They serve customers in a fast-paced, evolving retail environment, build relationships, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates to progress to Mobile Expert. Associates are required to successfully complete new employee training. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating technology; and recommending personalized devices, services, accessories, and IoT products. Associates use digital tools to explain coverage, plans, and services, complete training, and learn about wireless and technology innovations. They work with colleagues across channels to resolve customer issues, hand off small-business leads, and support team initiatives and an inclusive environment. The position requires a high school diploma or GED, at least six months of customer service and/or sales experience, and being at least 18 years old and legally authorized to work in the United States. Retail experience is preferred. The hourly base pay is $18, with an additional $5 per hour in training pay during the first 90 days. After training and promotion to Mobile Expert, associates become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successful completion of new employee training.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while providing a high-quality customer experience and building loyalty.
Help customers resume their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Work alongside colleagues to recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and create an inclusive environment.