Mobile Associate , Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role includes completing training on the store-in-store experience, products, processes, systems, and reference resources, then continuing to build skills through practice, knowledge sharing, and store operations. Associates focus on friendly, personalized service, building trust and loyalty, and exceeding customer expectations. They also attract potential customers, drive sales activity, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. The position pays a base rate of $18.00 per hour, plus $5.00 per hour during training. Training occurs on the job during the first 90 days; after completion, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase warehouse or club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Continue learning and improving through skills practice, knowledge sharing, and store operations.
- Provide friendly, personalized service, build rapport and trust, and work to exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
