Mobile Associate - Retail Sales

T-Mobile•LaGrange, GA

19h

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service-plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties and projects may be assigned by business management as needed.

Requirements

High school diploma or GED.
Change agility.
Communication skills.
Customer problem-solving skills.
Customer service skills.
Ability to engage people.
Ability to multitask.
Sales skills.
Teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features and enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.