Mobile Associate - Retail Sales

T-Mobile USA • Pensacola, FL

7d

About The Position

Mobile Associates are brand ambassadors who build customer enthusiasm for T-Mobile products and services. They help customers navigate an evolving retail and technology experience, develop customer relationships, identify individual needs, and educate customers about suitable solutions. This is a learning role: associates work with their team to build skills and proficiencies in preparation for promotion to Mobile Expert. The role includes on-the-job training during the first 90 days. After completing training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status.

The hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The role is not travel-required, DOT-regulated, or safety-sensitive.

T-Mobile offers eligible employees a broad benefits package, including insurance, retirement and stock programs, paid time off, family and education support, and other optional benefits. The company describes career development as a range of growth opportunities rather than a corporate ladder.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passion for advocating for customers and connecting authentically with them.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Experience in a retail environment is preferred.

Responsibilities

• Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
• Help customers continue their shopping journey from online, Customer Care, or an in-store interaction.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology in the store.
• Use side-by-side selling to recommend personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
• Address service and sales needs with composure, integrity, and compassion.
• Become skilled in and consistently use digital tools during customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
• Work with teammates and proactively build skills and proficiencies in preparation for the Mobile Expert role.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED