Mobile Associate, Retail Sales
About The Position
Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create energy around its products and services. This learning role is designed to build the skills and proficiency needed to advance to Mobile Expert. Associates connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced, evolving retail environment. Successful completion of new employee training is required. Associates provide a world-class customer experience, build customer loyalty, use digital tools to demonstrate products and coverage, and work with T-Mobile colleagues across channels to resolve issues and support customers and business leads. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer advocacy and connecting authentically with customers.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn, share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of current technology in store.
- Sell personalized solutions, including devices, service plans, accessories, and IoT devices.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools to demonstrate network coverage, plans, and services.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small business leads.
- Support team initiatives and help create an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
