Mobile Associate - Retail Sales

T-Mobile • Johnstown, NY

6d

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, creating energy and excitement around the company’s products and services. They connect with customers, uncover their needs, demonstrate and recommend device and service solutions, and build customer relationships and loyalty in a fast-paced retail environment. This is a learning role in which associates build skills and proficiencies with their team in preparation for advancement to Mobile Expert. New associates must successfully complete employee training, which is provided on the job during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. The position pays an hourly base rate of $18, plus $5 per hour in training pay; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Sell personalized solutions, including devices, service plans, accessories, and IoT devices.
• Handle customer service and sales needs with composure, integrity, and compassion.
• Use digital tools consistently in customer interactions and onboarding, including demonstrating neighborhood coverage and T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED