Mobile Associate - Retail Sales

T-Mobile•Liberty Township, OH

18h

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who represent the brand, build enthusiasm for its products and services, and help customers find technology solutions. This is a learning role in which new associates work with their team to develop skills and proficiencies in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. Associates provide customer service and sales support in a fast-paced retail environment, using digital tools and demonstrations to understand customer needs and recommend devices, plans, accessories, and connected products.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successfully complete new employee training.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and demonstrate technology in store.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5 per hour during the first 90 days.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Eligibility for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.