Mobile Associate - Retail Sales

T-Mobile•Crestview Hills, KY

13d

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, building excitement around the company’s products and services. They connect with customers, uncover their needs, demonstrate technology, and recommend personalized device and service solutions. This is a learning role in which associates work with their team to develop skills and proficiencies in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. Associates provide a world-class customer experience, support sales and customer loyalty, and use digital tools to demonstrate coverage, plans, and services. They complete training on T-Mobile’s in-store experience, processes, systems, and resources, and use time between customers to learn about wireless and technology innovations. They partner with colleagues across business and customer service channels to resolve issues, identify and hand off small-business leads, and support team initiatives and an inclusive environment. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status, and employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Consistently use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.
Successfully complete new employee training.