Mobile Associate, Store-in-Store, Retail Sales

T-Mobile USA•Woodbridge, VA

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role combines solution-based sales, exceptional customer service, digital self-service guidance, and meeting performance and quality-of-sale goals. Associates complete training on the in-store experience, products, processes, systems, and reference resources. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position includes store and kiosk operations, including opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Associates collaborate with nearby stores and teams to support customers with account setup, device support, and account servicing.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocate who can connect authentically with customers and balance customer experience with performance goals.
Desire to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, and help customers use the T-Mobile app for wireless needs.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging customer service; build rapport, trust, and loyalty; and work to exceed customer expectations.
Proactively contact potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.