Mobile Associate - Retail Sales

T-Mobile USA•Henderson, TX

19d

About The Position

Mobile Associates work as members of T-Mobile Retail Teams of Experts, serving as brand ambassadors who build excitement around the company’s products and services. They help customers find personalized device and service solutions, demonstrate technology, and build lasting customer relationships in a fast-paced retail environment. This is a learning role that prepares associates to advance to the Mobile Expert position. New associates must successfully complete employee training; during the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status. The role involves helping customers continue their shopping journey across online, customer care, and in-store channels; understanding individual needs; demonstrating products; and recommending connected devices, services, and accessories. Associates use digital tools to explain coverage and service offerings, complete training on in-store processes and systems, and use time between customers to learn about wireless and technology innovations. They collaborate with employees across business and customer service channels to resolve issues, identify small-business leads, support team initiatives, and foster an inclusive environment. Hourly base pay is $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. T-Mobile describes a range of benefits for eligible full- and part-time employees, including insurance, retirement and stock programs, paid leave, family support, education assistance, discounts, and commuter programs.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer advocacy and connecting with customers authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.