Mobile Associate - Retail Sales
About The Position
Mobile Associates work as members of T-Mobile Retail Teams of Experts, bringing the brand to life as ambassadors who build energy and excitement around products and services. They help customers explore technology and service options, uncover individual needs, and recommend personalized solutions. The position is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training and, within their first 90 days, receive on-the-job training. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. The role requires providing a world-class customer experience, building customer loyalty, using digital tools to demonstrate T-Mobile coverage and services, and partnering with colleagues across channels to resolve issues and support business leads. The listed hourly base pay is $21.50, with $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position is not travel-required, DOT-regulated, or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer advocacy and connecting authentically with customers.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology in store.
- Use side-by-side selling to recommend personalized device and service solutions, including accessories and IoT devices.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Use time between customers to learn about wireless and technology innovations.
- Build relationships and partner with T-Mobile employees across business and customer service channels to provide a seamless customer experience and resolve issues.
- Identify and hand off small business leads.
- Support team initiatives and help create an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
