Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile • Kissimmee, FL

19d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop customer interaction skills, use digital tools, and recommend service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports the customer experience and organizational goals by fostering customer relationships and loyalty.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

The listed hourly base pay is $18.00, plus $5.00 per hour training pay. This is a retail position with no travel requirement. The posting prefers bilingual candidates but does not specify which language.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Multitasking ability.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• Bilingual ability is preferred; the posting does not specify a language.
• Six months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features, helping customers understand and engage with offerings.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED