Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They use digital tools, product knowledge, and effective communication to educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse or club member benefits. The role includes completing training on the store-in-store experience, products, processes, systems, and reference resources, as well as practicing skills, sharing knowledge, and supporting store operations. Associates focus on creating friendly, personalized customer experiences, building rapport and trust, and exceeding customer expectations. They also attract prospective customers, drive sales activity, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. The position has an hourly base pay of $18.00, plus $5.00 per hour training pay during on-the-job training within the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The posting describes a broad benefits package, with eligibility conditions applying to some benefits.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, personalized customer service; establish rapport, trust, and loyalty; and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay during the first 90 days of training.
- Annualized incentive target of $18,000 after promotion to Mobile Expert, with actual incentives varying by performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
