Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, delivering customer service and sales in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse/club member benefits while helping customers stay connected. Associates use digital tools and T-Mobile systems and reference resources, and complete training on the store-in-store experience, products, processes, and related skills. The role includes practicing and sharing knowledge and supporting store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment (preferred).
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse/club member benefits.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources; continually learn and improve.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, personalized service by matching the pace of customers, building rapport and trust, and exceeding customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Hourly training pay of $5.00 per hour during the first 90 days, in addition to the stated $18.00 hourly base pay.
- After training, eligibility for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
