Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Hanover, MD

1d • Onsite

About The Position

Mobile Associates work as the face of T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and communication skills to help customers stay connected, while continually learning about products, processes, and systems. Within the first 90 days, associates receive on-the-job training; after completing training, they promote to the Mobile Expert role. The position offers an hourly base pay of $19.50, plus $5.00 per hour in training pay during the initial training period. After training, employees are eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
• Practice skills, share knowledge, and perform store operations.
• Provide friendly, exceptional service by establishing rapport, trust, and loyalty, matching the pace of each customer, and exceeding customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED