Mobile Associate - Retail Sales
About The Position
Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. As brand ambassadors, they build energy and excitement around T-Mobile products and services, and help customers find device and service solutions suited to their needs. This is a learning role in which associates work with their team and build skills in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. The role combines customer service and sales in a fast-paced retail environment. Associates use digital tools to demonstrate T-Mobile products and services, learn about wireless and technology innovations, and partner with employees across channels to provide a seamless customer experience. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer advocacy and connecting with customers authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology in-store.
- Work alongside customers to recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools in customer interactions and onboarding to demonstrate coverage and explain T-Mobile plans and services.
- Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
- Use time between customers to seek out information and learn about wireless and technology innovations.
- Build relationships with and partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small business leads.
- Support team initiatives and help create an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
