Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile USA • Elk Grove, CA

7d

About The Position

At T-Mobile, Mobile Associates help customers explore technology, find solutions, and stay connected. They create personalized customer experiences, demonstrate devices, recommend products and services, and support customers throughout their shopping journey. No prior technology expertise is needed; the role provides hands-on experience and support to build skills for future opportunities, including promotion to Mobile Expert after completing the first 90 days of on-the-job training. The position pays a base rate of $19.50 per hour, plus $5.00 per hour in training pay during the initial training period. After training, associates become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Interest in technology and helping customers find solutions.
• Ability to communicate effectively in English.

Nice To Haves

• Retail experience is preferred.
• Ability to communicate effectively in one or more additional languages is preferred.
• A collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.

Responsibilities

• Create welcoming, personalized experiences that help customers feel heard, understood, and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices, and help customers discover suitable solutions.
• Listen to customers, ask questions, and recommend products and services that keep them connected.
• Support customers throughout their shopping journey, including those who began online, through Customer Care, or in-store.
• Develop sales skills by balancing customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED