Mobile Associate, Store in Store - Retail Sales

T-Mobile • Keller, TX

1d • Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role requires a customer-focused, energetic approach as technology and customer needs evolve. Associates complete training in the store-in-store experience, products, systems, processes, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High School Diploma or GED.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile's warehouse and club member benefits.
• Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
• Practice skills, share knowledge, and support store operations.
• Build rapport, trust, and loyalty by matching the customer's pace and providing friendly, personalized service.
• Provide exceptional service and work to exceed customer expectations.
• Attract potential customers and drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Hourly training pay of $5.00 per hour during the first 90 days.
• Eligibility for an annualized incentive target of $18,000 after training and promotion to Mobile Expert.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED