Mobile Associate - Retail Sales

T-Mobile•Dunkirk, NY

About The Position

The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The associate develops skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports customer experience, organizational goals, strong customer relationships, and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to provide personalized technology and service solutions.
Use digital tools to demonstrate network coverage, service plans, and product features.
Complete required training on retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
Perform other duties and projects as assigned by business management.