Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Paducah, KY

2d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, create excitement around T-Mobile products and services, identify customer needs, and recommend wireless solutions. The role focuses on sales performance, customer satisfaction, quality of sale, and helping customers understand how to use digital self-service tools and the T-Mobile app. The position includes training on the in-store experience, products, processes, systems, and reference resources. Associates review results, promotions, and updates to stay customer-ready, continue developing their skills, and partner with nearby stores and leadership to support customers with account setup, device support, and account servicing. Store operations include practicing skills, sharing knowledge, opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The role pays an hourly base rate of $18.00, with an additional $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. The employer describes a broad benefits package for eligible employees, including insurance, paid time off, retirement and stock programs, family support, education assistance, and discounts.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and a desire to connect authentically with customers.
Ability to balance customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Educate customers about T-Mobile solutions and demonstrate the value of products and services.
Identify customer needs and use solution-based selling to recommend wireless solutions.
Help customers onboard and learn to self-serve using the T-Mobile app and other digital tools.
Complete training on the T-Mobile in-store experience, skills, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty, and provide exceptional customer service while balancing customer experience and performance goals.
Proactively contact potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.