Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile • Elk Grove, CA

7d

About The Position

At T-Mobile, the Mobile Associate creates welcoming, personalized customer experiences by helping people explore technology, find solutions, and stay connected. The role involves demonstrating smartphones, accessories, and connected devices; understanding customer needs; and recommending products and services. Associates support customers throughout their shopping journey, including those who began online, through Customer Care, or in a store, and collaborate with teammates, store leaders, and other T-Mobile teams to resolve issues and support customers, including small business owners.

No prior technology expertise is needed. T-Mobile provides hands-on experience, collaboration, and ongoing support to help Mobile Associates develop sales skills and prepare for future opportunities, including promotion to Mobile Expert. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a base rate of $19.50 per hour, plus $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

The role requires no travel and is not DOT-regulated or safety-sensitive. T-Mobile is an Equal Opportunity Employer and provides reasonable accommodations during the application and interview process.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Interest in technology and helping customers find solutions.
• Collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.

Nice To Haves

• Retail experience is preferred.
• Ability to communicate effectively in English and one or more additional languages is preferred.

Responsibilities

• Create welcoming, personalized customer experiences that help customers feel heard, understood, and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices and help customers discover suitable solutions.
• Listen to customers, ask questions, and recommend products and services that keep them connected.
• Support customers throughout their shopping journey, whether they started online, through Customer Care, or in-store.
• Develop sales skills by balancing customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED