Mobile Associate - Retail Sales

T-Mobile • Greenville, SC

4d • Onsite

About The Position

The Mobile Associate supports retail sales by engaging customers in partner locations to promote wireless products and services. The role includes educating customers, demonstrating solutions, using digital tools, and building customer relationships through meaningful interactions and solution-based selling. Success is measured by meeting sales targets, delivering quality customer experiences, and adhering to operational standards. The position contributes to customer satisfaction and the performance of the retail sales environment.

The role offers an hourly base pay of $18.00 and an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The job posting describes a range of benefits for eligible full- and part-time employees.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, customer needs identification, customer service, digital transformation, leadership, mobile telecommunications, product knowledge, relationship building, and sales.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive wireless product and service sales.
• Use digital self-service tools and solution-based selling to identify customer needs and demonstrate product value.
• Complete training and maintain knowledge of products, processes, and systems to ensure readiness and operational compliance.
• Build rapport and trust by providing personalized service and managing follow-up activities to increase sales.
• Collaborate with nearby leadership and teams to support customer account setup, device support, and servicing.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED