Mobile Associate - Retail Sales

T-Mobile•Morehead, KY

6d•Onsite

About The Position

Mobile Associates at T-Mobile are brand ambassadors who build customer engagement around the company’s products and services. They are passionate about technology and work in a fast-paced retail environment where innovations, customer needs, and the retail experience continually evolve. They build relationships with customers, uncover their needs, and educate, demonstrate, and recommend appropriate T-Mobile solutions. This is a learning role in which associates work with their team to develop skills and proficiency in preparation for promotion to Mobile Expert. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs through hands-on demonstrations; and recommend personalized solutions, including accessories and IoT devices. They provide service and sales support with composure, integrity, and compassion, use digital tools in customer interactions and onboarding, and partner with employees across channels to identify and hand off small-business leads. The role includes on-the-job training during the first 90 days. The hourly base pay is $18.00, plus $5.00 per hour in training pay during that period. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for advocating for customers and connecting authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs with performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
Help customers resume their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Recommend personalized solutions beyond devices and service plans, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Develop skill with and consistently use digital tools in customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.