Mobile Associate - Retail Sales

T-Mobile USA • Reston, VA

2d • Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create energy and excitement around its products and services. This is a learning role in which associates work with their team to build skills and proficiencies in preparation for advancement to Mobile Expert. New associates must successfully complete employee training. The position focuses on helping customers find suitable device and service solutions, delivering a high-quality experience, and building customer loyalty. Associates use digital tools to demonstrate T-Mobile coverage, plans, and services, keep up with wireless and technology innovations, and partner with colleagues across sales, business, and customer service channels. The role requires at least 18 years of age and legal authorization to work in the United States. Travel is not required. The hourly base pay is $19.50, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile is an Equal Opportunity Employer and offers reasonable accommodations during the application or interview process.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer advocacy and connecting with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools in customer interactions and onboarding to demonstrate network coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service.
• Work with colleagues to own the customer experience, resolve issues, and create a seamless service environment.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED