Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Texarkana, TX

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail settings, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital self-service tools to recommend wireless solutions, demonstrate their value, and help customers learn to manage wireless needs through the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and review results, promotions, and updates to remain customer-ready. They collaborate with nearby store locations and teams to support onboarding, device support, account setup, and account servicing. The position also includes practicing and sharing skills, supporting store operations, performing opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The role is based in a National Sales partner retail location. Travel is not required. The listed hourly base pay is $18.00, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers learn to use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry keys to kiosk cabinets, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively reach out to potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leaders and teams to support account setup, device support, and account servicing.