Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales

T-Mobile•Phoenix, AZ

1d•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! A COMPANY WITH A BEATING HEART. At T-Mobile, we’re not just about wireless—we’re about connecting people to their world in ways that matter. We lead the industry in value, network, and customer experience, and we’re on a mission to be the best in the world at what we do. That’s where you come in. As a Mobile Associate – Store-in-Store (SiS), you’ll be the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You excel in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, you’re happy to provide outstanding experiences and help customers stay connected to what matters most.

Requirements

High School Diploma/GED
Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers.
Effective At Balancing Customer Experience And Performance Goals.
Desire To Be A Part Of The Game-Changing T-Mobile Store Team.
Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues.
Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

6 Months Of Customer Service and/or Sales Experience, Retail Environment
Bilingual

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
Continuously learn and improve your skills to provide the best possible experience for our customers!
Perform skills practicing, knowledge sharing, and store operations.
Provide excellent customer experiences, being friendly, and engaging with customers.
Connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.
Committed to providing exceptional service, and to exceeding customer expectations.
Proactively attract potential customers to further drive sales activity in your location.
Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.