Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Tucson, AZ

9h•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! A COMPANY WITH A BEATING HEART. At T-Mobile, we’re not just about wireless—we’re about connecting people to their world in ways that matter. We lead the industry in value, network, and customer experience, and we’re on a mission to be the best in the world at what we do. That’s where you come in. As a Mobile Associate – Store-in-Store (SiS), you’ll be the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You excel in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, you’re happy to provide outstanding experiences and help customers stay connected to what matters most.

Requirements

High School Diploma/GED (Required)
Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers.
Effective At Balancing Customer Experience And Performance Goals (Required).
Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team.
Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred).

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment.
Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile's warehouse/club member benefits.
Completes training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
Continuously learns and improves skills to provide the best possible experience for customers.
Performs skills practicing, knowledge sharing, and store operations.
Provides excellent customer experiences, being friendly, and engaging with customers.
Connects on a personal level, matches the pace of the customer, establishes rapport, trust, and loyalty with every interaction.
Provides exceptional service, and exceeds customer expectations.
Proactively attracts potential customers to further drive sales activity in the location.
Follows up with customers, collects referrals, handles Be Back processes, and forms relationships with new and existing customers.