Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Normal, IL

8d•Onsite

About The Position

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Requirements

High School Diploma/GED
At least 18 years of age
Legally authorized to work in the United States
Coaching
Communication
Consultative Selling
Customer Communications
Customer Education
Customer Engagement
Customer Needs Identification
Customer Referrals
Customer Satisfaction Management
Customer Service
Leadership
Product Knowledge
Relationship Building
Sales
Sales Prospecting
Sales Techniques

Nice To Haves

6 months of customer service and/or sales experience, retail environment.

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
Continuously learn and improve your skills to provide the best possible experience for our customers!
Perform skills practicing, knowledge sharing, and store operations.
Provide excellent customer experiences, being friendly, and engaging with customers.
Connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.
Provide exceptional service, and to exceed customer expectations.
Proactively attract potential customers to further drive sales activity in your location.
Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.