Mobile Associate, Retail Sales

T-Mobile•Platteville, WI

9d•Onsite

About The Position

Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products and services. They are passionate about the connected world and thrive in fast-paced environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion for educating, demonstrating, and recommending the right T-Mobile solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

Requirements

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Required)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
Explores individual needs and provides hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
Approaches service and sales needs with composure, integrity, and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customers’ neighborhoods, providing them with a lightning-fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Successfully identify and handoff small business leads.
Support team initiatives and create an inclusive environment