Mobile Associate, Retail Sales
About The Position
Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services while helping customers find solutions that fit their needs. This is a learning role in which associates work with their team to build skills and proficiencies in preparation for promotion to Mobile Expert. New associates must successfully complete employee training. Associates deliver a world-class customer experience, build customer loyalty, demonstrate technology and recommend devices and services. They use digital tools to help customers understand coverage, plans and services, and continue learning about wireless and technology innovations. The role also involves partnering with T-Mobile colleagues across business and customer service channels to resolve issues, hand off small-business leads and support team initiatives. The position requires no travel. The hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training and promotion to Mobile Expert, associates become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Passionate about advocating for customers and connecting authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs with performance goals.
- Successfully complete new-employee training.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in store.
- Work side by side with customers to identify personalized device, service-plan, accessory and IoT solutions.
- Address service and sales needs with composure, integrity and compassion.
- Use digital tools in customer interactions and onboarding to demonstrate network coverage, plans and services.
- Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Support team initiatives and contribute to an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 per hour during the first 90 days.
- Eligible for an annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
- Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
