Mobile Associate - Retail Sales

T-Mobile USA•Norton, VA

About The Position

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The hourly base pay is $18, plus $5 per hour training pay. T-Mobile describes its Total Rewards package as including competitive base pay, wealth-building opportunities, benefits, and career-growth opportunities. Employees are eligible for an annual stock grant. The company is an Equal Opportunity Employer and provides reasonable accommodation during the application or interview process.

Requirements

High School Diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required competencies: Change Agility, Communication, Customer Problem Solving, Customer Service, Engaging People, Multitasking, Sales, and Teamwork Orientation.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.