Mobile Applications Specialist

City of Columbia•Columbia, SC

2d•Onsite

About The Position

This position coordinates, configures, troubleshoots, tests, and certifies supported mobile devices and Voice-Over IP (VoIP) services for the City of Columbia. The role performs the stability and alignment of mobile devices and VoIP services strategies, policy, asset management, and vendor contract adherence. The work is considered light in nature and involves walking or standing some of the time and involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work requires the following physical abilities to perform the essential job functions: grasping, handling, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity. The work environment involves exposure to no known environmental hazards and is relatively safe, secure, and stable.

Requirements

Associate’s degree in computer science or closely related field
Two (2) years of relevant prior experience
Valid South Carolina Class “D” Driver’s License
Knowledge of addition and subtraction, multiplication and division, and/or calculating ratios, rates and percentages.
Knowledge of the English language
Knowledge of personal and peripheral computer equipment with skill in doing data entry and in the use of Windows Operating Systems and Microsoft Office 2000/2003 preferred, utilizing Outlook and all associated software programs
Ability to read and write technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; speaking compound sentences using normal grammar and word form
Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities
Ability to provide information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants
Ability to operate or repair complex machinery or equipment that requires extended training and experience, such as computer hardware, software and network systems; involves installation and testing. Involves operations of limited scope
Ability to perform coordinating work involving guidelines and rules, with constant problem-solving tasks and personnel interactions
Ability to read journals, manuals and professional publications; speaking informally to groups of co-workers; presenting training; composing original reports, training and other written materials using proper language, punctuation, grammar and style
Ability to perform specialized technical or entry-level professional work requiring general understanding of operating policies and procedures and their application to problems not previously encountered; application of specialized technical or professional principles and practices or the use of a wide range of administrative methods in the solution of problems; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure
Ability to take actions of others, requiring almost constant decisions affecting co-workers, customers or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine.

Nice To Haves

Exposure to algebraic expressions, financial analysis and mathematical diagnosis of basic resource planning models is a plus

Responsibilities

Troubleshoots problems associated with mobility and VoIP services for clients.
Works with users, vendors, and other technical personnel to identify and resolve problems and malfunctions.
Provides training and technical assistance on the usage of phone equipment, VoIP phone systems, and voice mail system.
Plans, orchestrates, tests, and executes global software, system, or service deployments and/or upgrades for city mobile devices and VoIP services.
Assists in identifying, evaluating, justifying, and deploying new products, technologies, systems, services, and workflows for mobile devices.
Develops and maintains architectural and other technical documentation for backend technical processes and procedures to be executed by technology team members and/or systems and services.
Programs voice mailboxes for individual users and department trees and troubleshoots voice mail issues and system failures.
Troubleshoots network, configuration, and connectivity issues related to VoIP services.
Places telco orders for service add/moves/changes utilizing vendor work order system.
Receives and responds to inquiries, concerns, and complaints in areas of responsibility.
Plans, creates, and deploys security and device management policies.
Updates, tracks, and resolves all service activities in Work order system.
Works closely with carriers to procure and deploy devices, manages billing disputes, processes new service, cancellation orders, and resolves technical issues.
Tests mobile solutions on various devices.
Develops, maintains, and manages system configuration documentation.
Tracks and reports on poor service or major events.
Maintains knowledge of current and emerging mobility trends.
Communicates on the status of projects through multiple levels of management.
Tracks actions and issues to ensure projects are kept on track according to requested deliverables.
Provides architectural direction and solutions to department leadership as it relates to automation and efficiency.
Acts as a vendor liaison to facilitate technical discussions.
Performs other related duties as assigned.