Mobile App Coordinator
iClassPro Inc•Longview, TX
About The Position
Join the Team Behind the World’s Leading Class Management Software! About the Role Are you tech-savvy, people-focused, and passionate about helping clients succeed? We have an amazing entry-level opportunity for an energetic and detail-oriented Mobile App Support Representative to deliver exceptional client experiences.
Requirements
- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Comfortable using smartphones, apps, and digital platforms
- Positive attitude with a customer-first mindset
- Previous customer support experience in a tech environment preferred
Responsibilities
- Assist customers with branded app setup, navigation, and troubleshooting
- Respond to support inquiries via phone, email, and chat
- Resolve login, account, payment, and app performance issues
- Provide friendly, professional, and solution-focused customer service
- Escalate advanced technical concerns when necessary
- Maintain accurate records of customer interactions and resolutions
- Help improve customer satisfaction and overall app experience
Benefits
- Generous PTO because work-life balance matters
- Comprehensive health benefits including medical, dental, vision, and more!
- 401(k) contribution to help you plan for your future
- Fun company events that connect our team
- Career growth opportunities in a thriving, purpose-driven company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
