MLTC Care Coordinator

Nascentia Health•Rochester, NY

50d•Onsite

About The Position

Care Coordinator I Syracuse, NY Office I Rome, NY Office I Rochester, NY Office Supporting Seamless, Patient-Centered Care Behind the Scenes Onsite Role | Monday�Friday, 8:00 AM�4:30 PM Be the Connector That Keeps Care Moving Forward As a Care Coordinator, you play a vital role in supporting patient care by ensuring services are authorized, scheduled, and coordinated efficiently. Working closely with Care Managers, clinical teams, and community agencies, you help keep care plans on track and patients supported often behind the scenes, but always essential. At Nascentia Health, Care Coordinators are valued members of the care team. You�ll combine organization, attention to detail, and strong communication skills to support our mission of delivering high-quality, coordinated care to the people we serve. About the Role The Care Coordinator provides administrative and technical support to the Care Coordinator Supervisor and interdisciplinary team, including the members. This role focuses on the operational aspects of care coordination, including telephonic communication and coordination of services, authorization processing, service coordination, and ongoing communication with Members and care partners. This position is onsite at a Nascentia Health office, Monday�Friday, 8:00 AM�4:30 PM.

Requirements

High school diploma required
Two or more years of experience in healthcare or completion of a Medical Assistant program
Strong computer literacy with the ability and interest to learn new systems and technologies
Proficiency in Microsoft Office, internet-based tools, and healthcare software applications
Strong analytical and problem-solving skills
Ability to work independently while collaborating effectively with a team
Excellent verbal and written communication skills
Demonstrated discretion in handling confidential and sensitive information
Ability to adapt to changing priorities, deadlines, and workflows

Nice To Haves

Associate's degree in a related field preferred

Responsibilities

Review, process, and enter authorization data accurately into computerized systems
Monitor and manage expiring authorization reports to ensure continuity of services
Assist Care Managers with scheduling and coordinating Member services as directed
Collaborate regularly with clinical team members and participate in team meetings
Act as a resource to Care Managers, supporting scheduling and tracking of Member contacts, visits, and UAS assessments
Answer and triage phone calls, respond to questions, and escalate issues as appropriate
Communicate with Members on a regular basis to support care coordination needs
Perform clerical and administrative tasks including filing, copying, faxing, typing, and message-taking
Participate in performance improvement and continuous quality improvement (CQI) initiatives
Perform other duties as assigned