MLSS Multi Site Support Database Sustainment Specialist
About The Position
Nakupuna Services is seeking to hire four (4) DMLSS Multi Site Support Database Sustainment Specialist to support the Defense Health Agency (DHA) Defense Medical Logistics Standard Support (DMLSS) Database Sustainment Specialist (DSS) Support contract. Defense Medical Logistics Standard Support (DMLSS) Multi-Site Support Specialist (MSS) is a Remote position with travel to various sites, based upon requests from Area of Responsibility Managers (AORM) and leadership approval. The MSS Team assists all AORs, as needed. Each specialist has primary responsibility to assigned AORs and will fill the role of the Database Sustainment Specialist (DSS) at a site that has a vacancy or requires additional support. The MSS Team provides quality assurance support to all Medical Treatment Facilities (MTFs) and to the Operations & Maintenance (O&M) contractor staff as requested by the AOR Manager.
Requirements
- Minimum 2 years’ DMLSS experience as a DSS, required
- Minimum of two years’ experience using Microsoft Office products with proficiency in Word, Excel, and Outlook
- BI knowledge & proficiency
- Travel is required – up to 30%
- Possess excellent communication skills, both verbal and nonverbal
- Exceptional attention to detail, time management, and organizational skills
- Must be able to demonstrate effective decision-making abilities
- Possess the ability to analyze information, interpret results, and problem-solving skills
- Customer focused
- Ability to work confidently and productively in a limited-supervision, self-directed environment
- Must be a U.S. Citizen.
- Must be able to obtain and maintain a favorable National Agency Check with Inquiries (NACI) (Tier 1) investigation
- Must be eligible to obtain and maintain a Common Access Card (CAC).
- Must comply with all installation access and security requirements.
Nice To Haves
- Associate’s or Bachelor’s degree in Business Administration, Management, Information Systems, or related discipline with experience supporting DoD or healthcare programs.
Responsibilities
- Perform DSS tasks, as detailed below, for sites that have requested and been granted Multi-Site Support
- Participate in Transition Calls with AORMs, FOSs, and key site personnel to understand specific needs and/or special circumstances at the location requesting assistance
- Maintain detailed and thorough record of tasks performed, by date and site, to be included in metrics for consolidated Multi-Site Support Team Monthly Activity Report (MPR)
- Maintain the DHA Call/Work Management Center for customer support to DHA MTFs. This includes managing a potentially large volume of inbound work order calls in a timely manner, identifying and clarifying the needs of the customer, and building a sustainable relationship between the DHA Customers and the MTFs
- Assist the Training Team – complete taskers, review proof of concept DMLSS to LogiCole crosswalk videos, slide decks, and other training tools; provide feedback as requested
- Attend and actively participate in meetings and training as requested by Leadership
- Perform other duties as assigned
- Must be able to pass official background checks and gain access to military installations
- Must be willing to travel to sites as needed
- Create, Maintain, and Update DMLSS-FM inventories
- Maintain DMLSS-FM Requirement Management Module
- Maintain DMLSS-FM Project Management Module
- Support Drawing Management
- Support Regulatory Compliance/The Joint Commission
- Support Work Request, Preventive Maintenance, and Real Property Installed Equipment
- Create, Maintain, and Update DMLSS-FM Inventories with no O&M Support
- Maintain Preventive Maintenance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
