MLS & Commercial Director

Flex HR•Memphis, TN

About The Position

The Memphis Area Association of REALTORS® (MAAR) is seeking a dynamic professional to serve as the MLS & Commercial Director. This role is responsible for leading a high-performing team, managing MLS operations, and driving technological innovation. The ideal candidate has strong organizational skills, a passion for technology, and the ability to effectively manage both people and systems. This position thrives in a collaborative environment and engages with vendors, committees, and leadership to ensure seamless operations.

Requirements

Proven leadership experience in team and technical system management.
Strong communication skills to facilitate collaboration across departments.
Advanced technical abilities, including MLS system administration.
Excellent problem-solving and organizational skills to manage complex projects and vendor relationships.
Ability to work closely with executive leadership to align strategies and priorities.
Up to 25% travel – including national conferences.

Nice To Haves

Familiarity with MLS systems and related technologies.
Experience working with real estate technology vendors and understanding industry trends.

Responsibilities

Supervise the MLS and MAAR data support teams, ensuring top-notch service.
Create, interpret, and communicate MLS policy.
Act as a backup for MLS and data support inquiries as needed.
Collaborate across departments to improve processes and efficiency.
Communicate initiatives and strategies with leadership to foster a cohesive work environment.
Communicate policies and technology to our members and subscribers with strong understanding and knowledge.
Manage system updates, enhancements, and administration.
Act as the primary contact with vendors for technology-related matters.
Monitor and address system bugs, ensuring timely resolution and updates.
Maintain strong relationships with key technology vendors.
Serve as the primary liaison for vendor communications and support issues.
Optimize internal office processes through technology solutions.
Manage data exports and system integrations in alignment with policies.
Identify and implement commercial strategies to enhance the user experience with commercial information exchange.
Oversee and direct staff liaison for the commercial council.
Oversee the planning and execution of engaging member events in partnership with the commercial alliance.