Mixologist-Full Time - The Langham, Chicago

Langham Hospitality Group

11h•$25 - $31

About The Position

To provide friendly, courteous, and professional service to guests in the hotel’s food and beverage outlets including but not limited to the Restaurant, the Bar, the Lobby Lounge, in Room Dining and the Club Lounge, while maintaining high level of service as per Langham Hospitality Group and Forbes standards. To participate in the creation of innovative beverage lists and offerings.

Requirements

Must have basic knowledge of food and beverages preparation.
Must have extensive mixology knowledge and skills.
Basic knowledge of POS systems.
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
Ability to read, speak and understand the English language to communicate with guests and other staff members.
Ability to remember, recite and promote the variety of menu items.
Ability to work stand and work in confined spaces for long periods of time.
Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
Prior Food and Beverage experience required with extensive mixology background.
Ability to obtain any government required license or certificate.

Nice To Haves

High school diploma preferred.
CPR Certification and/or First Aid Training preferred.

Responsibilities

Ensure proper set-up for the bar in assigned sections with attention to details.
Inspect linen, silver, china, glassware and other bar items for cleanliness and appearance.
Serve food, coffee, water, and other beverages to customers as required by guests.
Resolve complaints regarding guest experience in a positive and professional manner.
Cooperate closely with other members of the outlet team including servers, porters, and kitchen associates.
Communicate with Restaurant Management daily.
Clean restaurant area during and after meal periods.
Positive team player with the ability to get larger tasks completed.
Acquire a working knowledge of the hotel, in-house facilities and local information to respond to customer inquiries about the area.
Follow health and safety procedures.
Work well in a team atmosphere and independently.
Self-motivated and friendly, able to work with a diverse team of people.
Attend monthly department meetings.
Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
Assist in month-end beverage inventory.
Perform other duties and responsibilities as requested e.g., special guest requests.
Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Other duties as assigned such as assisting security with disorderly guests.
Report duty as scheduled by direct supervisor according to operating hours.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
Be fully versed in all Forbes service standards.
Other duties as assigned by direct supervisor.
Assist management in the direction and supervision of food servers, bus persons, and other staff in reference to schedules, service standards, training, motivation, and safety.
Assist in ensuring that restaurant complies with sanitation and safety standards for guests and employees. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis.
Participate in marketing efforts of outlets, create menu ideas, survey competitors and report beverage trends, and assist in preparations of specials offerings. Interact with customers to determine needs, satisfaction and resolve conflicts.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling